When ordering handdyed yarns
Always keep in mind when ordering handdyed yarns they can vary from skein to skein. We try to accurately photograph each colour way but please note there may be some variations.
All orders will be packaged and shipped from Monday- Friday 8AM EST- 3PM EST. We will not answer emails or request during the weekends. All packages are sent via Canada post with tracking.
Shipping rates vary depending on weight and location.
For Canada and US customers, orders over 200$ before tax will ship for 10$ flat rate, and any order of 250$ before tax will ship for FREE. This applied automatically at checkout.
Tracking numbers are sent to the customer with the confirmation email once it's been packaged up. If you have any issues with your package not arriving on time you must contact the shipping company not Twin Stitches Designs. Once the package is accepted by Canada Post we cannot assume any responsibility for any lost of damaged items.
Any extra customs fees that may occur are the responsibility of the purchaser. Twin Stitches Designs will not reimburse for any fees.
Orders are shipped to the address that is provided by the customer at checkout. Please make sure all information is entered in correctly as we will not be responsible for lost packages due to address errors.
Want us to wholesale your yarn/tools/notions? Fill out this google form and we will contact you if we'd like to place an order.
We do not offer exchanges or refunds at this time. All sales are final.
Placing your order
Please ensure your address is correctly placed on the order and you've doubled checked the quantity of the items in your cart. If you are placing an order and shipping it to a different location we will keep your order an extra 3-4 business days to ensure this is correct.
Thank you so much for your support!!
-Twin Stitches Designs Family